Refund policy

Effective Date: July 28, 2026

At The Cardboard Boxes, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help. Please review our Return & Refund Policy below.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, items must:

  • Be unused and in their original condition.

  • Be returned in the original packaging with all included accessories and documentation.

  • Not show signs of use, damage, or alteration caused by the customer.

  • Include proof of purchase or your order number.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items are not eligible for return unless they arrive damaged or defective:

  • Custom or personalized products.

  • Clearance or final sale items.

  • Gift cards.

  • Products that have been used, altered, or damaged after delivery.

  • Any item returned without prior authorization (if applicable).

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery with:

  • Your order number.

  • A description of the issue.

  • Clear photos of the product and packaging.

Once reviewed, we will provide a suitable resolution, which may include a replacement, store credit, or a full refund.

How to Start a Return

To initiate a return, please contact our customer support team.

Email: support@thecardboardboxes.com

Please include:

  • Your order number.

  • The item(s) you wish to return.

  • The reason for the return.

If your return is approved, we will provide instructions on how and where to send your package.

Returns sent without authorization or to an incorrect address may not be accepted.

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error, a damaged product, or a defective item.

  • Original shipping charges (if any) are non-refundable unless required by law or due to our mistake.

  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note that your bank or credit card provider may require additional time to post the refund to your account.

Exchanges

We currently replace items only if they are defective, damaged, or if you received the wrong product.

If you need an exchange, please contact us at support@thecardboardboxes.com.

Order Cancellations

Orders may be canceled before they are processed or shipped.

If your order has already entered processing or has been shipped, it cannot be canceled. You may request a return after receiving your order if it qualifies under this policy.

Late or Missing Refunds

If you have not received your refund after the stated processing time:

  1. Check your bank account again.

  2. Contact your credit card company or payment provider.

  3. Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us: