Shipping policy

Effective Date: July 28, 2026

Thank you for choosing The Cardboard Boxes!

We are committed to providing a fast, reliable, and transparent shipping experience for our customers across the United States. Please review our shipping policy below to understand our order processing, delivery times, and shipping procedures.

Order Processing

  • Processing Time: 1–3 business days (Monday–Friday)

  • Orders placed on weekends or U.S. public holidays will be processed on the next business day.

  • In rare cases, processing may be delayed due to payment verification, incorrect shipping information, or high order volume. If this occurs, we will notify you by email.

Shipping & Delivery

Destination Delivery Time Shipping Cost
United States 2–7 business days FREE Shipping

Total Estimated Delivery Time: 3–10 business days (Processing Time + Transit Time)

Order Cut-Off Time: 12:00 PM (EST)

Shipping Partners

We partner with trusted U.S. shipping carriers, including USPS, UPS, FedEx, and DHL, to ensure your order arrives safely and on time.

Once your order has been shipped, you will receive a confirmation email containing your tracking number and shipment details.

Order Tracking

After your order is dispatched, you’ll receive a tracking link via email.

Please allow 24–48 hours for tracking information to become available after shipment.

Order Cancellations

If you need to cancel your order, please contact us as soon as possible at support@thecardboardboxes.com.

Orders cannot be guaranteed for cancellation once processing has begun. If your order has already been shipped, you may request a return in accordance with our Return & Refund Policy.

Shipping Issues

Lost or Stolen Packages

Once a package is marked as delivered by the shipping carrier, The Cardboard Boxes is not responsible for lost or stolen packages. If you believe your package has been lost, please contact the shipping carrier directly to file a claim.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information at checkout. We are not liable for orders shipped to incorrect or incomplete addresses provided by the customer.

Delivery Exceptions

Unexpected delivery delays may occur due to circumstances beyond our control, including:

  • Severe weather conditions

  • Natural disasters

  • Carrier transportation delays

  • High shipping volume

  • Deliveries to remote or rural locations

We appreciate your patience and understanding should these situations arise.

Address Changes

If you need to change your shipping address, please contact us immediately after placing your order.

Although we will do our best to accommodate your request, address changes cannot be guaranteed once an order has entered processing or has been shipped.

Undeliverable Packages

Packages returned to us due to:

  • Invalid or incomplete shipping addresses

  • Multiple unsuccessful delivery attempts

  • Refused deliveries

may require additional shipping charges for reshipment or may be refunded according to our Return & Refund Policy.

Holiday Shipping Delays

During busy shopping seasons such as Black Friday, Cyber Monday, Christmas, and New Year, shipping carriers may experience longer delivery times due to increased shipping volumes.

We recommend placing your orders early during holiday periods.

Contact Us

If your order has not arrived within the estimated delivery timeframe or if you have any shipping-related questions, please contact us.